01425 261361 admin@chc-direct.co.uk

CHC Direct Ltd

Your Partners in Continuing Healthcare

 

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What we do

CHC Direct provides fully managed cost-effective solutions for delivering Continuing Healthcare (CHC) support services that are designed to achieve all quality standards and procedures stipulated within the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care (revised 2018).

How we can help you

CHC Direct works with Customers, Clinical and Administrative Associates and Individuals in a unique way by having a business model that ensures a partnership approach with relationships based on equality and respect for all.

About Us

CHC Direct is led by a team of directors with a wealth of experience in commissioning, implementing and maintaining compliant CHC services that reflect CHC Direct’s vison and values.

Joanna Hirst

Managing Director

Joanna is an experienced and resilient healthcare leader specialising in community and primary care. Joanna combines in depth knowledge of continuing and complex healthcare with a strong background in transformational, strategic and operational management at board and senior management level for both the NHS and independent sectors. As a registered clinician, District Nurse, and clinical practice development Joanna also retains broad insight and understanding of the day to day realities of CHC service delivery. Joanna has undertaken CHC decision making reviews and audits on behalf of CCGs and NHS England work streams as well as working in a range of interim roles in the NHS and independent healthcare organisations.

Catherine Crocker

Operations Director

Catherine as Director of Operations for CHC Direct is a highly competent and successful business analyst and Administrator, who has considerable experience of continuing healthcare as well as commercial entities in retail merchandising and trading. She has a proven track record as problem solver and is solution focussed. She is creative, driven and self-motivated with a great enthusiasm for managing through change and ensuring project success. Catherine is key to the project delivery of all CHC Direct services and has designed, managed and delivered large scale projects on behalf of CCGs including Local Resolution Meeting preparation and management Projects; Fast Track Service Review Projects; and bespoke Commissioning Review Projects.

Norma Lee

Director

Norma brings over 38 years’ experience of working in clinical practice and in operational and strategic management within both the NHS, independent and third sector. She can also point to a proven track record in service transformation and redesign and in new business development and mobilisation. A health visitor by background, Norma’s recent achievements include implementing innovative care home and home care services, and leading the successful delivery of community service cost improvement plans, for NHS Trusts in south-west England. She also acts as a Trustee for a number of Dorset-based charities that support both home care and independent living for people with mental healthcare needs and learning disabilities.

Vision and Values

Our vision is to create a partnership with our customers in continuing healthcare. All our processes are person centred and our aim is to keep all involved parties informed.
We work together with individuals and their families/representatives involving them as much as possible.

CHC Direct works with Customers, Clinical and Administrative Associates and Individuals in a unique way by having a business model that ensures a partnership approach with relationships based on equality and respect for all.

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Featured Case Studies

The Clinical Commissioning Group CCG provides CHC Services to six CCGs

We initially undertook a Time and Motion Study looking at roles and activities within the department to assist the management team in restructuring the team and transforming the service.

Moving with the times - Covid-19

At CHC Direct we bring together the standards and guidance of the National Framework together with best practice from working with our many customers across the country to provide our person centred approach to continuing healthcare.

With COVID-19 continuing to impact people and countries around the world, teams everywhere are moving to remote work. We have adapted to this by providing an online service where necessary so we can carry on under-taking assessments when it is needed most.

 

The National Framework for NHS Continuing Healthcare and NHS funded Nursing Care (revised 2018) and how we work with you

The National Framework for NHS Continuing Healthcare and NHS funded Nursing Care (revised 2018) provides a pathway and guidance for the delivery of continuing healthcare services.

The revised version of the Framework is intended to:

  • provide greater clarity to individuals and staff, through a new structure and style
  • reflect legislative changes since the 2012 National Framework was published, primarily to reflect the implementation of the Care Act 2014,
  • clarify a number of policy areas

Reach Us

Use the details below or contact form on the right to get in contact with us.

Lane End Farm

Bere Regis

Wareham

Dorset

BH20 7NP

01425 261361

admin@chc-direct.co.uk

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